Question 1

Do I have to book?

Accepted Answer

No. Just turn up during opening hours. We aim to fix your bike straight away, or at the very least diagnose it there and then.

Question 2

How can I pay?

Accepted Answer

We take card, bank transfer and cash.

Question 3

Is there parking?

Accepted Answer

Parking is available on site. Turn onto Slater Street, then turn left into the arches. We're Unit 11.

Question 4

What's the starting price for a bike?

Accepted Answer

Fully serviced adult bikes start from £50.

Question 5

Do bikes come with a warranty?

Accepted Answer

Every bike comes with a 7-day warranty so you can fully test it. If any issue comes up, we fix it right away at no cost. The warranty doesn't cover punctures, crashes, misuse, or wear on consumable parts such as brake pads.

Question 6

Can I return a bike?

Accepted Answer

Second-hand bikes have a 24-hour, no-questions-asked return period. If a defect comes up during the warranty period, we may offer to fix it first. We can buy the bike back, but at a discounted price to cover restocking. Your legal rights as a customer are not affected.

Question 7

I'm unhappy with my purchase. What should I do?

Accepted Answer

Contact us as soon as possible so we can sort it out. Even if the bike is outside the warranty period, we'll do our best to offer a replacement, and in certain circumstances a refund.

Question 8

I have an old bike I want to sell.

Accepted Answer

We offer part exchange. Bring the bike down and we'll knock some money off your new one.

Question 9

I'm not sure what size I am.

Accepted Answer

We offer free sizing and test rides. Pop in and try as many bikes as you like, with no pressure.

Question 10

Do bikes come with accessories?

Accepted Answer

Unless they're already on the bike in the photos, all bikes come plain: no lights, mudguards, locks or bells.

Question 11

Do you offer delivery?

Accepted Answer

Yes. £10 anywhere in Leicester, then £1 a mile after that. Payment is needed upfront.

Question 12

Can you fix my bike?

Accepted Answer

Most of the time we can do it right away. We always give you a price before any work starts, so there are no surprises, and we aim to finish repairs the same day unless we're waiting for specific parts.

Question 13

Do you have cheaper second-hand parts?

Accepted Answer

Yes. As well as new parts, we offer second-hand parts at a discounted rate. The best way to get a price is to bring your bike to the shop.

Question 14

Do you sell parts?

Accepted Answer

Yes. We sell a range of new and second-hand parts at the best prices, stocked from Hykeham wholesale.

Question 15

Do you offer restoration?

Accepted Answer

Yes. We restore and build bikes, and anything related to that. These jobs are priced individually.

Question 16

Do you take scrap bikes?

Accepted Answer

Yes. If a bike isn't worth fixing, we send it abroad through charity networks.

Question 17

Can you make my bike electric?

Accepted Answer

Yes. We sell ready-to-go e-bikes at the best prices, which are often cheaper than converting one yourself. If you already have a kit, we charge £80 to fit it and make the e-bike safe to use.

FAQ

Visiting the shop

Buying a bike

Repairs, parts and servicing

E-bikes

Still got a question?